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Shipping & Returns

Shipping Policy

At Kingdom Mercantile, we work hard to ensure your order is prepared with care and shipped to you as quickly as possible.

 

  • Processing Time: Please allow 3–5 business days for your order to be processed and shipped. Custom items may require additional time, and any extended timelines will be clearly communicated at checkout.

  • Shipping Methods: All orders are shipped via trusted carriers with tracking information provided once your package is on its way.

  • Delivery Time: Shipping times vary based on your location and selected shipping method. Estimated delivery times will be provided at checkout.

  • Delays: While we do everything we can to get your order to you quickly, unforeseen carrier delays (such as weather or holiday volume) may occur and are outside of our control.

  • Shipping Costs: Shipping rates are calculated at checkout based on your order size and destination.

 

 

If you have any questions about your order status or shipping timeline, our customer care team is always here to help.

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Return &

Exchange Policy

At Kingdom Mercantile, we want every purchase to bring a little extra magic to your day. If something isn’t quite right, we’re here to help.

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Returns

  • Eligibility: Returns are accepted within 15 days of delivery.

  • Condition: Items must be unworn, unwashed, and in like-new condition. Whenever possible, please return items in their original packaging.

  • Custom Orders: All custom apparel orders are final sale unless there is a defect or mistake on our part.

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Exchanges​

  • Exchanges may be made for a different size or color of the same item, subject to availability.

  • If the requested exchange item is not available, a refund will be issued in the original form of payment.

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How to Start a Return or Exchange

  1. Contact our customer care team with your order number and reason for return or exchange.

  2. We’ll provide return instructions and a shipping label if applicable.

  3. Once your item is received and inspected, we’ll process your exchange or refund.

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Important Notes​

  • Shipping costs are non-refundable.

  • Customers are responsible for return shipping unless the return is due to a defect or fulfillment error.

  • Refunds may take 5–7 business days to appear in your account, depending on your bank or payment provider.

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